Personal data collected on the Site are processed by : Lhe company NORDIS SARL for the e-commerce site RUCKFIELD whose registered office is at - 14-16 rue de la quarantaine - 69005 LYON FRANCE Cedex, France. Registered with the Registre du Commerce et des Sociétés under number 444 374 698 (hereinafter "NORDIS").

Protecting your privacy is important to us. This privacy policy explains how we collect, use and protect your information.

GENERAL INFORMATION

You are invited to provide us with personal data for the purposes detailed below. We may also collect certain information relating to your browsing on the Site, under the conditions more fully described in the "Cookies" section below.

1. Information gathering

We collect different types of information when you browse our site, register on the site or newsletter or make a purchase or participate in a contest:

• Personal information when creating an account : Name, date of birth, postal address, e-mail address, telephone number.
• Browsing information: IP address, browser type, pages visited, visit time, location when using store locator (if accepted)
• Customer account information : When you contact customer service, you will never be asked for your account password. 

2. Use of information

The information collected is used for :

• Order Processing: Manage and deliver your orders.
• Customer Service: Answering your questions and resolving problems.
• Marketing: to send you promotional offers by email and SMS with your consent.
• Site improvement: Analyze the use of our site to improve the user experience.
• Improving the customer experience: Via email. This includes personalized product and/or content recommendations, relaunch of abandoned shopping baskets, personalized size recommendations.

3. Information sharing

We undertake not to sell, exchange or rent your personal information to third parties without your consent. Nordis may transmit your personal data to its service providers and subcontractors in the following cases:

• Customer service management
• Processing and delivery of your order on the e-commerce site
• SMS and commercial email routing
• Personalized product and/or content recommendations
• Reviving abandoned carts
• Personalized size recommendation
• Personalized advertising.

Service Providers: Sharing with trusted third parties who help us operate our site, conduct our business, or serve you, so long as those parties agree to keep this information confidential.

Legal Compliance: Sharing information if necessary to comply with the law, enforce our policies, or protect our rights, property or safety.

How long we keep your personal data :

Your personal data may be stored or archived in accordance with the legal provisions in force.

4. Information security

We implement various security measures to ensure the protection of your personal information:

• SSL encryption: All payment transactions are protected by SSL encryption.
• Restricted access: Access to personal information is limited to employees who need it to perform a specific job.
• Data security: Use of secure servers and software to protect against unauthorized access.

5. Cookies

Our site uses cookies to enhance your user experience. A cookie is a small text file stored on your device by your browser. You can set your browser to refuse cookies or to notify you when cookies are being sent.

What are cookies?

Cookies are text files containing small pieces of data, such as a username and password, used to identify your computer when you use a network. Specific cookies are used to identify particular users and improve their Internet browsing experience. The data stored in a cookie is created by the server when you connect. This data is tagged with an identifier unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the identifier and knows what information to offer you.

Due to international laws, such as the EU's General Data Protection Regulation (GDPR), and some state laws, such as the California Consumer Privacy Protection Act (CCPA), many websites are now required to ask your browser for permission to use certain cookies and to provide you with information about how their cookies will be used if you accept.

How to manage and set your cookies

Ruckfield uses the Axeptio platform to ensure cookie consent.

You have several options for managing cookies. Any settings you make may affect your Internet browsing experience and your access to certain services requiring the use of cookies.

You can choose at any time to express and modify your wishes with regard to cookies, on a case-by-case basis, or refuse them systematically.

You can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender.

You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal.

6. Your rights

You have a right of access, rectification and opposition in accordance with the RGPD.

You have the right to :

• Access your Data: Request a copy of the personal information we hold about you.
• Rectify your Data: Correct any inaccurate or incomplete information.
• Delete your data: Request the deletion of your personal information under certain conditions.
• Opposition to Processing: Object to the processing of your personal data for marketing purposes.

You can consult, modify and delete the data you have saved in your customer account at any time. You may not delete data that is still required to perform services that you have requested, in particular the fulfillment and execution of contracts such as the delivery of an order.

If you no longer wish to receive our newsletter, you can unsubscribe by clicking on a link at the bottom of each newsletter. If you no longer wish to receive SMS messages, please reply STOP to the SMS message you have received.

We keep the data you have provided for as long as you have an account on our Site.

7. Contact

If you have any questions about this privacy policy or if you have any problems with your personal data (to unsubscribe or delete your data), please do not hesitate to contact us:

Telephone: 04 84 51 09 61

Or by mail: serviceclients@ruckfield.com or in the "contact" section of the website.